Pethetic vodacom billing and customer service

I have been with vodacom for nearly 13 years so last year October I was dew for an upgrade and was told that I am not allowed to upgrade because of some issues on my credit score so I phoned in to the cancelation department and spoke to a gentleman by the name of Webster who was very apologetic about the inconvenience and then said that he can upgrade me as I wanted to move over to MTN. I settled for the special package that was the p10 and p8 light with 200min talk time 200 sms and 500meg data for the package value of R560. 00 he confirmed my upgrade over the phone and as I needed to phone again the next day a gentleman by the name of Zulu completed my upgrade and the phones was delivered to my house. Two or three months passed and my phone lines was cut because of an outstanding balance of R396. 00 which I had no idea of I phoned and asked and the response was that it was activating service fees that need to be paid. I found this very odd and I was upset BUT I paid it with my contract monthly installment at the end of the month this costed me R1000.00 and the lady that I spoke with said if I pay this out sat ding amount everything will be fine and I just have to pay my R560. 00 every month. In Feb 2018 to my surprise my phone got cut again I again phoned and asked why, then I was only notified about a 1gig data that was activated in September last year before my upgrade that I owed money on. Now at this stage I am really upset as I did not ask for it and please explain to me how does no one notice this far almost 54 months, so I asked the consultant to please remove it. The consultant then told me if if I pay this one gig plus my contract premium at the end of the month everything will be solved and that if I pay my R560. 00 the month after and there on forward I'll be sorted so again I payed almost R800. 00 at the end of Feb 2018 a service request was lagged . God help me the next month my phone got cut again. The reason for this was again. For an outstanding 1gig that I never asked for nor was it removed as I asked and at this point my service request was still not resolved . I phoned again to activate my service and again I pleaded for the to remove the 1 gig and I was then told by the consultant that she has no feedback on my service request. In April my phone got cut again regarding the same issue nou Im being forced to pay this outstanding amount and only then will my lines be activated again so I refused as it was not a fault on my behalf but vodacom needles to say she activated my lines. On 16th May 2018 my phone lines got cut again so I thought if I go to a vodacom shop maybe then my issue will be resolved and the consultant there told me that he sees there was a servive request regarding my issue but the status on it showed (resolved) how in Heaven's name is it resolved if my lines are still being disconnected so again I had to phone and was told I need to pay I then again had to explain my entire situation like have dine so many times to so many consultants to get my phone activated. So going to a shop taking time out of my day was a complete wast of my time. Needles to say on the 27th of May 2018 my phone lines got cut again and guess what for? the same nonsense I phoned again and did the entire story AGAIN and the problem was still not solved but at least had my lines working again. Today on the 30th of May 2018 my lines are off again. I am now sick and tired of this rodeo I constantly have to go through. Like I have said I have been with vodacom for almost 12 or 13 years and have never ever skipped a payment regardless of any issues I might have had. I never complain but enough is enough. I'm now sick to my stomach with vodacom as my service provider. it really is more of a headache than it is joy. I stuck with vodacom although I think they are ridiculously expensive with their data but always has provided great service. If I knew this was going to be the outcome of my upgrade I would have gladly moved to a nother service provider which had no problem helping me with an acount when vodac wanted to refuse my upgrade. This was my last resort I have spent more time on my phone with vodacom trying to resolve this issue than I had with actually using there services. I think there services are horrible and is actually just costing me money with no benefit. Vodacom needs to sort this out ASAP I am horrified by this experience and if I could I would move to a n other service provider tomorrow and would never recommend vodacom to any one. I am really really upset rather tell me from the start that you don't want me as a customer that put me through this hell