JL
Johan L

1 reviews | Active since Feb 2020

10 Mar 2026, 09:03

Pethetic Vodacom

Very Poor Service

In December we were contacted to upgrade the home internet package. In January we contacted them notifying them we have no 5G signal and the internet is not working. they send the courier and told us they were cancelling the contract. We are in March now and several calls later and its still not solved. The debit orders is still going off for the full amount. We stopped it and reversed the debit orders. We can't pay for Vodacom's mistakes and incompetence.

Ina: *** Johan: ***

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2026, 11:38
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JL
Johan L's update16 Mar 2026, 13:48
Reviewer Update
Still nothing has been done.
This becoming a joke