NK
Nqobile K

1 reviews | Active since May 2023

03 May 2023, 04:04

Peter

Hello Peter. My name is Nqobile khumalo.i have been paying my bills with vodacom for laptop and the router until last year October I lost my router and I ask them to replace it and they did, but now the problem is this router is not working I phoned them to came collect it they been ignoring me since then until months end of November last year they debit the money then I reverse it then now they keep on calling I explain to them why I reverse the money now the problem is they combined the accounts for laptop that I was paying with this not working router then I said to them IL go to vodacom shop to pay for this laptop and the router that I lost separately they refused they want me to pay together with this new router that is not working. And now they say they will put my name under bad payers.

0
Replies (2)
Vodacom
Vodacom's reply03 May 2023, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NK
Nqobile K's update07 May 2023, 11:39
Reviewer Update
OK I will wait for them because this thing has being dragging for so long now and the fact that now you guys wanna drag my name on mud it's really not cool because of your mistakes.