Pertaining to my previous complaint - No Feedback

Pertaining to my previous complaint - No Feedback yet after CPA claim form and phone sent back last week<br> <br> I made a comment last week on my complaint to say that how can the ARC decide on if they accept my CPA claim request or not, NO feedback as yet either from the submission of the claim form or comment!? <br> <br> it has now been half a month from the 16th basically and no rectification on my phone as yet? How long do I need to wait now? December Holidays is coming and I would like a phone before everything starts slowing down, I am paying for that device after all they are NO longer subsidised! Then Vodacom should start pro-rata charging clients when a phone is in for repairs for the time they do not have it and refund the pro rata amount the time the phone is in for repairs, I think this should speed up the repair process and offer clients better feedback and speed of having to deal with waiting for a phone and feedback.<br> <br> Please provide me with feedback on where my CPA claim is, it was sent on Thursday and no feedback yet. it cannot take this long for a call and what is going to be done about the same issue my phone came back with. I think it best if I just take another phone.