1 reviews | Active since Apr 2017
Personnel leaves me at the desk for 10 minutes
<p>So yesterday I go to Vodacom, Centurion Mall, do upgrade my contract as I do every two years. I get there and I was called within a few minutes. I get to the desk, the staff member was very unfriendly, asks for my and enters it on the system. The next moment he says that he will back in a few minutes, 10 minutes later I'm still at the desk and he still has not returned. My ticket was B26, time 16:29. Needless to say I left, and I doubt that I will be upgrading any of my contracts again.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So I do the online upgrade on my number ********** 476 on Tuesday 4/4/17. Today 6/4/17 I call vodacom to find out when my order will be delivered and I'm told that my upgrade has been cancelled.
Also, I have not even been contacted by Vodacom to follow up.
So I do the online upgrade on my number ********** 476 on Tuesday 4/4/17. Today 6/4/17 I call vodacom to find out when my order will be delivered and I'm told that my upgrade has been cancelled.
Also, I have not even been contacted by Vodacom to follow up.