NM
Ntombi M

1 reviews | Active since Jul 2016

04 Jul 2016, 10:19

Personal information handed out to third parties.

<p>My X husband and I seperated a while ago with a protection order from thye courts. With this in place it never stopped one of VODACOMS employees (a personal friend of my husband) to hand him all my personal information. This included detailed measages, WhattsApp conversations and phone calls. According to the consumer protection acts this is illigal without a valid court order and case number from the police. </p> <p> </p> <p>Me, my friend and even fellow employees are being harrast and scared of our lifes as personal measages had been made availible towards an unstable individiual. This is as a result of BAD employees in YOUR Group that should be delt with accordingly. </p> <p> </p> <p>I need to know who had been responcible for these actions so that I can press charges on a cival level against VODACOM!!!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2016, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NM
Ntombi M's update05 Jul 2016, 06:54
Reviewer Update

I AM STILL WAITING WAITING FOR AN EMAIL WITH A REFERENCE NUMBER AS PROMISED AND TO THIS DAY I HAVE NOT RECIEVED ANYTHING.

I NEED TO GET A RESPONSE TODAY.