PN
Prince N

1 reviews | Active since Jan 2021

04 Sept 2024, 12:34

Permanent Deletion of My *** Numbers by Vodacom

I am writing to express my deep frustration and disappointment with how my situation has been handled by your company. Last December, I was ******, and as a precaution to prevent *****, I canceled all my numbers including ***. Recently, I discovered that Vodacom has permanently deleted my numbers without any prior notification, and now refuses to reinstate them.

This lack of communication and customer support is extremely distressing, especially given the circumstances under which I had to cancel my numbers. I re**** on Vodacom to protect my information and assist me in restoring my services once the matter was resolved. Instead, I am left without access to essential services due to the irreversible deletion of my numbers.

I urge Vodacom to review my case immediately and provide a clear explanation as to why my numbers were permanently deleted without notifying me. Additionally, I request that you explore any possible solutions to restore my services.

I am extremely disappointed with how this has been handled and expect a prompt resolution to this matte

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2024, 14:35
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team