Perhaps oligopolies con customers to pay dividends

Please help?<br> <br> I have this mobile broadband device that I cannot now get to connect to the internet and previously did.<br> <br> Thus my 30 day bundle time is running out while I have no service and vodacom has my money, from there the question - \Perhaps oligopolies con customers to pay dividends?"<br> <br> At least on two occasions while queuing in the region of 7 minutes the call center operators gave me a different \""solution\"" for the same problem.<br> <br> The last strange solution was close to this \"" You must give it some time take the device out and wait an hour then try again\"". I have the device for a couple of days now.<br> <br> The Vodacom GUI indicates that the device is connected to Vodacom HSPA. Using the GUI Under my account the response is \""Account balance could not be checked. ... please contact support...\""<br> <br> My understanding the device cannot verify if I have data available"