Perfoming my instructions incorrectly

I phoned in on the 28th of Dec and spoke to Charmaine from collections dept, i explained to her that the term of the contract has ended and that i wanted to port to prepaid, she said she will cancel the contract for me and that i wont be able to use my phone on the 31st as it won't be active but that the process will only be for a day My cellphone number is *** and it was linked to *** as i bought those phones as a package 2 years ago. To my surprise when i phone in again i was told that both numbers have been deleted on the system which is not what i requested, the problem here is that the consultant had an attitude especially after i refused to take up an offer of R89.00 PM for a 2gig monthly and she quickly put me through to a survey before even explaining if she was finished with my request.i want this matter fixed because i have had this number for a long time i refuse to believe that vodacom is mistreating their customers like this while making business because if cancelling a contract means that you lose the number then consultant was suppose to explain that which she failed to do and its very disappointing that each time you phone in they dont resolve the matter immediately, all the time you must phone in again and again before getting assistance this is really service i still ask myself what is the point of staying loyal to a company that doesn't value its customers. I WANT BOTH THOSE NUMBERS RE-ACTIVATED