Perfetic Service and paying for so called upgrade "gift"

So after I already did a poor review on Vodacom, nothing is still sorted out and a month later with no feedback whatsoever from the Manager. They still deduct money off my account for which was supposed to be a gift with my upgrade. Now all of the sudden the consultant that gave me the "gift" with my upgrade is fired. What is going to happen now, because my word against no one and I'm still paying for so called of a gift. The service from the manager is absolutely perfetic and unacceptable. What a disgrace and I will certainly never ever upgrade with Vodacom ever again.