WB
Werner B

1 reviews | Active since Jul 2015

23 Jul 2015, 13:22

Perfect Example of Non-service delivery

Business Contract up for renewal - In addition to late phone delivery (2-5 Business days became 2 weeks) - the micro sim requested was never delivered. Week later went to Vodacom shop to obtain a new micro sim having been off-line for ages. - 24 Hours later ... still no service ...<br> Phone call to *** - Guess what our computers are off-line. Betty finally phoned back and said request received this morning and guess what ... still no service. Thanks for the call back Betty.<br> As to why the delay - I was told I could follow-up with them (not sorry we will resolve) .... Been a customer for long time but service clearly no part of the Group's credo but hey profits is up 7% .... so let the good time roll Vodacom .....<br> PLEASE NOTE THAT PHONE NUMBER SUPP**** IS USELESS AS IT HAS NO SIGNAL

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 07:38
Official
Hello Besterwe,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website