SV
Sisipho V

1 reviews | Active since Nov 2014

15 Aug 2020, 20:11

People should take their job seriously

I’ve been with Vodacom from 2013 I’ve been nothing but loyal to them

I’ve been having technical issue which I understand (working from home )

Yesterday I have 500megs for one day and it didn’t work I bought normal data for 100megs and it work but only used from the normal data

I then call in and spoke to guy you compensated me with R2.50 and said I should buy data normal data . And I ask when will I get that because Vodacom doesn’t have

He said that’s all he can do like he was doing me a favor told him I wasn’t happy with the outcome he then said he will logged a request only to log irrelevant request

Woke to a message saying I’ve been unsubscribe to game and I call today 15 august spoke to a lazy and she said no request regarding data here

I feel disrespected by the whole thing and people not taking their job seriously

I then sent a Twitter to Vodacom page at 17:45 and yet another pathetic service

0
Replies (1)
Vodacom
Vodacom's reply15 Aug 2020, 20:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team