AB
Aletta B

1 reviews | Active since Sept 2021

03 Feb 2023, 17:42

PEOPLE SHOULD BOYCOTT VODACOM!!!!!

I was called by a so called Vodacom employee in December 2022 advising me that it was not a new contract, it was merely reducing my premiums and giving me better deals on both contracts, which I accepted on the basis that I clearly stated to her provided it was not a new contract which she confirmed it wasn't and her manager Subesh confirmed my details after I spoke to her. On 13 December 2022 I received a simcard with a Vodacom tax invoice. On 21 Dec 2022 R62. 48 was deducted off my bank account. On 23 December I spoke to Lucinda at Vodacom who told me it was a new contract which I immediately cancelled and demanded my R62.48 plus bank charges as I did not enter into a new contract. Lucinda told me. She cancelled it and will send me sms and email with immediate effect and told me it was Elite Mobile who sent me the simcard on Vodacom behalf, but to date still await the sms and email. On 23 Dec 2022 I logged a dispute with Elite Mobile, Andisa, Ref no. *** and emailed them several times. On 3 Jan 2023 I spoke to Nicky of Vodacom cancelations, ref no. CQLL3F9LW, they can't cancel the R62. 48 as it was activated by Elite Mobile and I must liaise with Elite Mobile. Andisa from Elite Mobile eventually confirmed after a few days they never signed me a new contract it was Vodacom. I then proceeded to stop the debit order as no one can help me. I as a consumer have the right to cancel any contract within 20 days and Vodacom who sent me the new simcard with their invoice blames Elite Mobile and Elite Mobile blames Vodacom and no one bothers to assist to cancel this contract. Vodacom also has the audacity to sell my details to any **** Tom and Harry who keeps on phoning me and I warned them to stop doing that and they allegedly ended their records but I am still getting calls!!!! Today I again phoned Vodacom to pay for the 2 contracts and cancel the 3rs one but Muhammed Rizwan in cancelations refused to cancel the 3rd contract as I needed to pay the outstanding amounts. I again phoned Voda accounts spoke to Zolile told her I'm paying 2 accounts only not the 3rd she sent me account details via sms. I Will Not pay the 3rd contract. Vodacom must cancel this contract immediately but their operators are useless and refuse to assist consumers with proper procedures and we as consumers waste our valued time on *********** Vodacom personnel who refuse to do their jobs properly!!!!

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2023, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team