SN
Segran N

1 reviews | Active since Mar 2013

15 Feb 2017, 09:55

Pensioners exploited

<p>A 70 year old pensioner was convinced to extend her contract.She was promised a Nokia Lumnia touchscreen</p> <p>She received a Microsoft phone </p> <p>No Social media could be activated.No internet could be loaded.No photos could be sent or received.</p> <p>Besides being complicated to use, she has been to Voda shop, Voddacom stores and vodacom itself.</p> <p>Various excuse are supp****.</p> <p>They are discontinuing MMS</p> <p>They are unable to load internet on her contract</p> <p>They are unable to upgrade the phone</p> <p> </p> <p>It seems they use pensioners to offload unpopular stock as a means to inflate their sales</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,