Pensioner with 2 numbers from Vodacom!
My mom who is a pensioner opened a new contract with vodacom, she had a previous contract with them before which she cancelled. Now she opened a new contract and the consultant who helped her did not want to do the admin that was necessary to get the contract on the number that she has had for 12 years and gave my mom a new number with the new contract phone.
Now she cannot use her contract phone at her convenience because of this *********** staff.
Kindly assist her to use her old number, this is unnaceptable
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Vodacom's replyOfficial
17 Jan 2019, 09:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2019, 09:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Jan 2019, 15:07 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply21 Jan 2019, 15:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team