Pending Upgrade... over a month waiting

I contacted Vodacom around 10th March 2016 to do an upgrade which was handled by the Retentions department. The deal was that I would get a phone and a wireless charger, yet the wireless charger wasn't delivered.<br> <br> I raised this with Vodacom who then requested that the phone be sent back because the phone and the wireless charger was in a single package. They advised that once they received the handset, they would issue a new phone with the wireless charger. The phone was collected by their couriers and handed to Vodacom who confirmed receipt of the phone a few days later.<br> <br> To date I am still without a phone, I've probably spoken to almost 10 different consultants, one of which was supposed to have contacted me back last Friday 8th April. Its now a month since I did the upgrade, yet I am without a phone and paying the higher subscription.<br> <br> The best part is that everytime I get in touch with Vodacom, I keep on being bounced from department to department and me having to explain the entire story to a new consultant.<br> <br> There is something seriously wrong here, it was through Vodacom's fault that the correct goods weren't delivered, yet I am the one bearing the brunt of this. Unacceptable