1 reviews | Active since Apr 2011
Pending Query from 3 Nov 2016, someone else's number allocated to my profile and call center agent cut the call!
<p>1. Vodacom still cannot explain why their itemized billing only reflects 3 cell fone numbers but i have been billed over a R500 each month for calls to these numbers. One number in particular which i have screen shot off, does not even feature on the itemised billings. i have been in communication with idiots from November who keep saying, we will provide feedback. </p> <p> </p> <p>2. I find a prepaid number allocated to my online profiel which i am not aware off. I called the call center 082111, call center agent tells me to call ********** . So I call ********** , at 11h35 on 16 Feb 2017, and the call center idiot tells me to call Prepaid. So I tell her to get someone to call me and</p> <p>3. she cuts the call. </p> <p> </p> <p>i want to take legal action against Vodacom! I am 35 Weeks pregnant anmd cannot be stressing over Vodacoms incompetant staff, flawed systems and clearly fradulent billing! </p> <p> </p> <p>Can someone with a brain that works for Vodacom contact me! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom, your consultants are getting back to me from November! always the same answer: We have escalated it and we will get back to you. I am looking for an actual answer to my questions! I cannot speak to another idiotic consultant of yours! Please do not impose your idiots on me. I am so fed up with your call center! can a supervisor or manager contact me?!!!!! if i have to hear "we will get back to you one more time" i am probably going to have a miscarriage from the stress you people are imposing on me! And i am not being dramatic, it is 4 months of "we have escalated the query and we will get back to you! how much more of this am i supposed to endure? I pay for itemized billing which i cannot access certains months on my online profile, i pay for calls, but your company cannot give me proof of the calls made? Instead you fabricate something and email it to me... and then you add a prepaid number to my profile which does not belong to me? I want an answer to which store RICA'd this number and added it under my account! as well as the confirmation documents that were used to confirm this number under my account! i do not want a consultant, i want an answer to the above questions VODACOM!
Vodacom, your consultants are getting back to me from November! always the same answer: We have escalated it and we will get back to you. I am looking for an actual answer to my questions! I cannot speak to another idiotic consultant of yours! Please do not impose your idiots on me. I am so fed up with your call center! can a supervisor or manager contact me?!!!!! if i have to hear "we will get back to you one more time" i am probably going to have a miscarriage from the stress you people are imposing on me! And i am not being dramatic, it is 4 months of "we have escalated the query and we will get back to you! how much more of this am i supposed to endure? I pay for itemized billing which i cannot access certains months on my online profile, i pay for calls, but your company cannot give me proof of the calls made? Instead you fabricate something and email it to me... and then you add a prepaid number to my profile which does not belong to me? I want an answer to which store RICA'd this number and added it under my account! as well as the confirmation documents that were used to confirm this number under my account! i do not want a consultant, i want an answer to the above questions VODACOM!