NM
Nomsa M
1 reviews | Active since Mar 2012
07 Jan 2020, 10:36
Pending online contract application
I app**** on line for a new contract. on the 27 Dec 2019 i received an sms to say it was approved- referral no ***1. To date no other correspondence or anything. I emailed checking the status of my order withe the link i received. no response. I called last night with 082 135 with no luck- its frustrating to listeng to those voice promps and at the end of the day you dont get assistane. This morning I also contacted vodacom chat- i was taken from pillar to post, i was tranfered to after sales and holding for upto 10 minutes without an agent assisting me. Can someome please tel me the status of my order please......
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Replies (2)
Vodacom's replyOfficial
07 Jan 2020, 14:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2020, 14:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2020, 14:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2020, 14:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,