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shakeelah B
1 reviews | Active since Nov 2019
14 Nov 2019, 10:17
pending confirmation :( :( :(
its been a week of waiting for the confirmations department to call me, how long does pending confirmation take? Please guys i am going on leave for 2 weeks and my delivery address is at work, how will i beable to sign for it if i am not available
i am currently without a phone and using a borrowed phone waiting for vodacom to call me, i will never go out of my way to write reviews like this but i am desperate.. there are no emails i can contact and when i call the call centre im sent from pillar to post.
can management please get a hold of confirmations to give me a call today or tomorrow before i go on leave on tuesday PLEASE PLEASE PLEASE
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Replies (2)
Vodacom's replyOfficial
14 Nov 2019, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2019, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2019, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2019, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,