Pending acc closure since Sept'16
<p>Its over 3mnths that i am regretting ever taking an online contractvwith this useless service provider.Vodacom has been debiting my account for a phone has probably have sold to another vulnerable consumer.i hv lodged numerous requests with them to have my account closed which has not happened n my hard earned money is ****** every month in a debit order form.i curse the day i spoke to that Kelly girl who did nothing to assist me after i was not happy with vodacom.must i now go the legal route in order to get assistance?????</p> <p>i have heard of such pathetic customer service im my life.i know even after this report they will still call n sweet talk me like they did on my 2 previous reports.</p>
*****first Hellopeter complaint*****I contacted vodacom about a week ago and took a contract which was the biggest mistake ever especially seeing that I always have problems with vodacom.
An agent who assisted me,**** about the fees yes she **** and i found myself charged R151.99 instead of R79 where i had to call them back on the 17th& Lucky assisted by referring me to the correct department where the refund which was promised has not reached my account till today.Kelly is no longer returning my calls with regard to collecting the faulty handset and its a shame since i hv not been able to use the phone since receipt on the 12th.
*****first Hellopeter complaint*****I contacted vodacom about a week ago and took a contract which was the biggest mistake ever especially seeing that I always have problems with vodacom.
An agent who assisted me,**** about the fees yes she **** and i found myself charged R151.99 instead of R79 where i had to call them back on the 17th& Lucky assisted by referring me to the correct department where the refund which was promised has not reached my account till today.Kelly is no longer returning my calls with regard to collecting the faulty handset and its a shame since i hv not been able to use the phone since receipt on the 12th.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no feedback received to date.
Still no feedback received to date.
As per telephonic discussion,refund processed.
Regards
FM
As per telephonic discussion,refund processed.
Regards
FM
Refund received as promised.proof account closure please.
Refund received as promised.proof account closure please.