Penalty to downgrade price plan

Item: Vodacom
Rating: 1
Author: Philip M

Yesterday I called the call centre on *** to enquire to down grade my package from R230 to R85. I waited on the line for about 20 minutes and only to hear that I have to pay R1050 for a price plan. I will never take out a contract or upgrade with Vodacom.

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Replies (1)

Vodacom's replyOfficial

28 Nov 2025, 08:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Nov 2025, 08:41

Official