penalty for what

<p>so a few months ago i actually bought off my vodacom contract for the pathetic service they offer.</p> <p>and shortly after i had no choice but to use vodacom again because the business uses vodacom.</p> <p>the debit orders went off as normal no worries there, then suddenly **** it stops.</p> <p>so i called vodacom on 06/09 to see whats going on and they said that they did have system error and i would recieved credit for the penalty fee. and to rectify they would do a manual debit. a month later and still nothing</p> <p>so on the 26/09 i called again. now the story changes to "i did not have enough funds in my account"</p> <p>i disputed that obviously, she then checked with team leader who they would do a credit note.</p> <p>and they would double debit to rectify. so the next month comes and **** no debit order again. i was referred to Melida Mafalo who said that it is system and theres nothing she can do. so now the months are accumalating and i am expexted to pay a lump sum plus a penalty fee for what...i still dont know.</p> <p>i have more than enough funds in my account for the debit orders, i can prove that in a court, i can also prove there was no stop payment on my side. so the agreement was for vodacom to debit me every month for 24 months. so i ask you who did not keep to their agreement and who should be pay penalties.</p> <p> </p>