penalty fee charged for early payment?!

<p>My cellphone contract has been with Altech Autopage for the past 10 years and then our contracts were moved over to Vodacom... what a huge mistake!!!!!! Endless problems!!! On the 23rd of May I made a cash payment to Vodacom (the debit order was supposed to run on the 25th of May, not thinking it would cause a problem) on the 2nd of June was the date for upgrade, which i app**** for, and up to today 9th of june nobody contacted me. So concerned, i phoned to query and to my utter disgust Vodacom informed me that there is an outstanding amount on the account due to a penalty fee!!!!!and to make matters worse, call centre operator Flloyd first of all puts the phone down i my ear, secondly the supervisor tells me that i MUST make the payment for the penalty fee before any upgrade will be done. Nobody notified me of the penalty fee prior to this day. The customer service of Vodcom is shocking to say the least and i regret the day that Altech Autopage moved their clients over to vodacom. </p>