Penalties , That I should not be paying. Lack of Customer Service

<p>Good Day</p> <p> </p> <p>I have been having continuous issues with Vodacom and my account.</p> <p>Account number I ********** </p> <p>I have been into Vodacom shop several times to change my banking details.</p> <p>My bank account was upgraded and I have new account details.</p> <p>I have filled in the forms to have my banking details for my debit order at least 3 times.</p> <p>Still my account debit order details have not been changed.</p> <p>All this means that I have to go into a store and pay my account, which is not a big issue.</p> <p>The problem is, Vodacom does not pick up my payment in time and I land up with a R100 penalty each time, even though my payment was made before the debit order date.</p> <p>Almost every single month Vodacom cuts my service due to outstanding amounts. I lose out on Data. I cannot call out, sms.</p> <p>Is this fair?</p> <p>I don’t see how I should be paying penalties because of your pathetic accounts department.</p> <p>Is it so difficult to update my debit order details?</p> <p>I want my account cleared of penalties. I want my debit order details changed. And I want my Vodacom service up and running again. I am available between lunch time every weekday from 1:15pm and 1:45pm.</p> <p>I am also available after hours at 6:30pm and on weekends.</p> <p>This is the 3rd Hello Peter complaint that I have made regarding this same matter.</p> <p>If I could cancel my Vodacom contract, I would. <br /><br />Please see attached snips/screenshots of payments made to Vodacom.</p>