PENALTIES

so some time in Aug or sept I'm not sure Vodacom tried to debit my account but there were no funds in so I just paid the account by eft and they charged me penalties which I'm ok with but from then on I just continued to pay eft because I had lost my job due to covid. so now in December I call Voda wanting to take up a data contract with them the lady informs me that I dont qualify as my account is in arrears I phoned accounts and they tell me they have been charging me penalties since because they tried debiting on the 1st of every month which is untrue because I know they tried debiting once and it didnt go through but I have since been paying via eft the contract is for R246.01 monthly but they have been adding penalties which now they say I owe R649.00 in January SO PLEASE VODACOM REVERSE YOUR PENALTIES I DO NOT AGREE WITH THIS ILL ONLY PAY 1 PENALTY THERE IS NO WAY IM PAYING THAT ON A R246.01 CONTRACT AND NOBODY EVEN CONTACTED ME THE FIRST TIME DEBIT ORDER DIDNT GO THROUGH I HAD TO FIND OUT TODAY WHILE TRYING TO GET A DATA PACKAGE