Penalizing us for your incompetence

Item: Vodacom
Rating: 1
Author: Nakita M

For the last 3 or 4 months vodacom has not debited my husbands account and then cancels his service. We then have to make a manual payment. Not once have we told them not to debit they just dont do it and then we get penalized. That is totally unfair

Helpful (0)

Replies (1)

Vodacom's replyOfficial

15 May 2021, 19:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 May 2021, 19:08

Official