Pefetic service pay for service a new contract and sim not working waist off you money in this brance and staff full off attitude.

I upgrade my cell contract saturday16-10-21 contract in dads name he lives in a other province as me iam disable and have use transport when i here a friend maybe go to the mall well i upgrade consultant miss Villjoen #2 assist me and upgrade nicely with a double deal i paid cash the admin cost of upgrade and the cost of newsimcard for the other divice i require her to insert the sim in the device she fail to do so now i gethome one houre later test sim not picking up called her she was nice bring it ill just do asimswop dit not mention anything about authority letter etc from my dad i told her iam not sure by when no problem she said,i phoned her today and told her ill sent the sim with uber parcels and she can call me if sim is ready for pickup and ill use uber parcels again now she told me i must be there in person and i must have new authority letter to preform a sim swop and i say no its not acceptable as it is not possible to receive the leter she need now due to personal family matters

She give phone to the store manager how is just so unhelpful as she is she refuses to assist me in any form off simswop without the necessary authorization from my dad well i told her its not possible curently and i mean it will not been a issue at all if the consultant dit her work probably in the first place now my dad will pay monthly for a simcard what we not use and not going to recive as they promised the 30day 20gig data i sit with a sim not working at all dont even ask a pin on inserting it to any phone and i paid R106 for it its completely unnecessary to give a client such bad service i will not recommend any one to go to vodacom 4u cape gate as its the 5th time i receive bad service there and its geting worst every time i hope they see this complaint and sort it out as this is 21-10-21 and my obf expired tomorrow 22-10-21 and device and sim is not used at all yet due to sim card issues what is not nice is that if she dit her job corectly she would check that zim the day of upgrade now dad pay monthly for something we not use as a fault of her working experience as i will not be able to get the letter she needed at all and i dit pay the new sim card so is just asgood i had thrown that 106 in the dust bin pefetic service and completely unacceptable no other way to describe it