sK
sphiwe K
1 reviews | Active since Aug 2018
07 Aug 2018, 13:54
peed off customer
i bought a new Samsung Note 8 a few months ago. this phone has insurance and @Vodacom has been debiting me every month fair. however as soon as i need to claim they turn around and tell me the phone is not insured. they then send me a whole lot of forms that need to be filled in. i have done this so many times 4 months later phone still not fixed. 3 personal contracts 12 work contracts i think its time i moved my business else where
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Aug 2018, 15:41Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2018, 15:41
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
sK
sphiwe K's updateReviewer Update
07 Aug 2018, 15:46That's just it a consultant always calls and nothing done about it. very quick to take ones monies but so slow to fix the consumers problem. Vodacom pays so much to bat MTN with coverage and performance. but your customers come last every thought of treating your customers with respect and maybe just maybe you will not have so much issues
sK
sphiwe K's update07 Aug 2018, 15:46
Reviewer Update
That's just it a consultant always calls and nothing done about it. very quick to take ones monies but so slow to fix the consumers problem. Vodacom pays so much to bat MTN with coverage and performance. but your customers come last every thought of treating your customers with respect and maybe just maybe you will not have so much issues
Vodacom's replyOfficial
08 Aug 2018, 07:44Dear Sphiwe,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
Vodacom's reply08 Aug 2018, 07:44
Official
Dear Sphiwe,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
sK
sphiwe K's updateReviewer Update
08 Aug 2018, 07:51All i am asking for is for my phone to be fixed.... this can not be that hard to do. a paying customer may not always be right but when they are paying and getting money taken from them on a monthly, surely they have a leg to stand on? your consultants are fast to get us on the insurance but when its crunch time you guys take me pillar to post. now Shad you tell me what to do as i have had just about enough of this. hello peter is just the start i will go to the papers if i need to
sK
sphiwe K's update08 Aug 2018, 07:51
Reviewer Update
All i am asking for is for my phone to be fixed.... this can not be that hard to do. a paying customer may not always be right but when they are paying and getting money taken from them on a monthly, surely they have a leg to stand on? your consultants are fast to get us on the insurance but when its crunch time you guys take me pillar to post. now Shad you tell me what to do as i have had just about enough of this. hello peter is just the start i will go to the papers if i need to
sK
sphiwe K's updateReviewer Update
08 Aug 2018, 07:54Vodacom will contact me not the other way around. you guys are sending me sms and emails but nothing been done
sK
sphiwe K's update08 Aug 2018, 07:54
Reviewer Update
Vodacom will contact me not the other way around. you guys are sending me sms and emails but nothing been done