1 reviews | Active since Oct 2016

09 Jan 2018, 20:04

PCI compliance????

I called in a few weeks ago because I had lost my phone and I needed a Sim swap I was assisted by many people but eventually I got through to one of your call center agents Sboniso madidilane. This guy has decided that it is okay for him to take my personal details and add me on whatsapp I don't know what his intentions are but I don't feel safe knowing that my personal details are with him.... I am livid at just the thought!!!!! Deal with your agents Vodacom this should never had happened I did not consent to this individual taking my number

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2018, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jan 2018, 14:50
Official

Good Day Zukisa Bam,

Thank you for taking the time to voice your enquiry & for taking my call. Please note that this matter is be addressed.

Regards
RO