PC-04TT-2PC9UT - STILL NO FEEDBACK

I have logged a complaint against Vodacom regarding a ********** sim swap that was done on my account. Vodacom requested a ID copy and Affidavit from me, and 10 days later, I have not received any feedback from them, or confirmation that all documents was received. <br> <br> I am very disappointed in the assistance I am receiving from Vodacom, as all activities on the account in question, is on their system. Why is this taking so long? Why can't they just open their system, and rectify THEIR mistake??? <br> <br> This is a matter of urgency and I need assistance ASAP!!! <br> <br> <br> <br> <br> <br>