SK
Sam K

1 reviews | Active since Jan 2024

17 Jan 2024, 16:32

PAYPAL OTP'S BEING BLOCKED BY VODACOM.

I messaged PayPal regarding not receiving any OTPs from them. They informed me that Vodacom is blocking them (the OTP).

I've followed the following advice from the Vodacom Facebook team, I've repeated it multiple times yet still have the same problem of not receiving any OTP SMS from PayPal:

ADVICE 1= "Please do the following: 1. Change your Network mode to another option (GSM Only/4G Only) 2. Do a manual Network selection and choose any other network besides Vodacom. You will receive an error. Repeat the process and then choose Vodacom. 3. Switch your device off/on to refresh the SIM card and device. Let us know the outcome once you have done the above."

ADVICE2= "Please dial #330*1111# and send us a screenshot of the response you receive. Also, please access your phone's settings> apps> messaging> advanced> SMS center. Check the SMS settings and confirm the message center number is *** or ***. Restart the device and let us know if this makes a difference."

0
Replies (1)
Vodacom
Vodacom's reply18 Jan 2024, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team