payments taken more than once

my wife made cash deposit on 25 August 2015 amount of R355, vodacom advised my wife debit would still go off as it has been scheduled already for the 27 August 2015, because early payment has been made. we understand that it would still go off for the 27 August 2015, however when it went off it Vodacom has taken R605.00 instead of R355 out of my account, my wife calls up on my behalf and vodacom advises to send a bank statement as proof so that they would refund me R349 back.in the mean time they would get back to me the next day, to call me up, they have not call back. <br> to my surprise vodacom has debit my account again on the 31 September 2015 with the following amount in one go, R201.69, R201.69 and R201.66. i went to vodacom store in century city and they looked into the matter and consultant advised me she could not explain why this has happened, but she would email a supervisor and this supervisor would contact me back, nobody has called.<br> Vodacom has left my account in overdraft so my ADT, GYM, OLD MUTUAL, did not go off cause they have taken all my money as well as high bank charges i have to pay. i have written now to the ombudsmen.