Payments not allocated to account as per agreement

I contacted your call centre was told that my account is in arrears and furthermore it reflects on my ITC records that I am 6months in arrears.

This is Indeed incorrect since our last arrangements you have been debiting R250 Monthly as of February 2024 with last amount debited of R1293.00 in July 2024. Totalling R2543.

Please rectify this with immediate effect, update my Itc and issue letter confirming account paid up. Proof of payments were emailed to Vodacom on the 7th of November, email has not been acknowledged todate. please resolve this matter urgently.