Payments not allocated

<p>I have an account with Vodacom for many years now and in may 2016 one debit order failed and on my follow up on how to pay via EFT, the cal centre consultant advised me to pay into the vodacom Debtor account with a reference nr he gave me, after wich I made 3 different payments into that same account with the same ref nr. Now Vodacom keeps on suspending my account due to the fact that they think my account is in arrears. I have send them the proof of payments various times with confirmaiton from my bank that the account I tranferred to money to is a vodacom debtors account. I am losing money due to the fact that my account is being suspended each month. as they just dont allocate the payments to my account and there is no senior super visor who can assist in the matter. Getting really fed up with this and its making me look like a bad payer which I am not. If you leave a compliant or a request for someone to phone you back they say they will butt they never do. How am I supose to sort out my account if nothing gets done or no one is able to assist me?</p> <p>Karin</p>