Payments / Legal collections

Some time ago I lost my employement and for 2 or 3 months I couldnt pay my account. I tried making arrangements but vodacom refused and cancelled my contract.

Now Im being harrased my MBD which has been appointed to collect the monies.

In January 2023 I tried calling vodacom again and they just refuse to help and said i must speak to MBD.

I raised my querry in writing to MBD and they seem to be ignoring it and only pressing for payment.

My querry is as such.

I did not cancel the agreement with vodacom, vodacom did it.

The monies due consist of two parts

One part for devices, which I was happy to pay.

The second part being part of airtime, data, sms of which I did not receive.

When raising this with MBD they rep****.

I must give proof that vodacom cancelled the agreement and that I did not receive the services ie air time etc.

Then on another call they say vodacom will give me a voucher that I can redeem for the services not received once I settle this account.

This morning Im being offer something else.

My querry remains that why must I pay for a service not received.

Rrgards GP Jansem van Rensburg