MT
Muntu T
1 reviews | Active since Jul 2016
03 Sept 2022, 10:15
Payment without service
I'm very disappointed with service I received from vodacom. I app**** for uncapped data and received modem and sim card on the 19/07/2022, but couldn't connect until they send me another sim card on the 24/08/2022. Now I have to pay for July while I never had any data usage until 26/08/2022. This is unfair and ****************. Now I'm disconnected despite paying my monthly installment. Hope to hear positive response from a reputable company.
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Replies (2)
Vodacom's replyOfficial
04 Sept 2022, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2022, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2022, 11:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with our Subscriber Collections Team on the 03-09-2022 and were advised that you have short paid so arrears amount needs to be settled to reconnect the line.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2022, 11:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with our Subscriber Collections Team on the 03-09-2022 and were advised that you have short paid so arrears amount needs to be settled to reconnect the line.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,