Payment through Vodacom App not allocated - Shocking Service!

On the 21 February 2022 I made a payment of R6500 on my Vodacom Account. I made the payment through the Vodacom app using my Credit Card. Since then the payment has not been allocated to my account. The money has left my bank account. I have sent several emails with proof of payment to *** and mailto:*** and ***. I have also phoned the customer care number and *** many times and have been promised that my proof of payment will be escalated. One of the cellphones on my account is my business phone and I am worried that my phone gets cut because of Vodacom's *********** accounts department. Surely paying through the app should be the easiest and most streamlined process. I am at my wits end as I keep getting promises and nothing is being done. Allocate the money to my account or pay back the money so I can do an eft transfer as paying through the app is a joke!