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Warren H

1 reviews | Active since Feb 2011

20 Sept 2017, 11:00

Payment still not allocated

My line has been suspended but payment was made on the 6th September for R600 and this morning my line was suspended because of none payment. I sent the proof of payment to ********** on the 10th September but there was no response. I resent it again this morning

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Replies (3)
Vodacom
Vodacom's reply20 Sept 2017, 11:56
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

WH
Warren H's update27 Sept 2017, 12:56
Reviewer Update
I was told that I would get a call from your agents and a week later still nothing. My line is still suspended and I have sent proof of payment and attached it to my previous mail. Your customer service is pathetic
Vodacom
Vodacom's reply06 Oct 2017, 08:22
Official

Good Day Warren,

Thank you for taking the time to voice your concern.

Kindly note that feedback was sent via email to your gmail address.

Regards

RO

Best regards,