Payment Query on Business account

Horrible experience with Vodacom.

Struggled from Monday 26 April 2021 to get any assistance from Vodacom, and till date nobody has come forward to assist with the issue on our Account B***-9

Their delay in providing assistance has now become such an issue that we are loosing business.

I have contacted Vodacom on Monday and sent 2 e-mails, today i have already send 3 e-mails and phoned multiple times. After phoning probably 10 times today Vodacom has now left me a voice prompt saying I have phoned a few times today they will contact me back and it does not give me the option to speak to a consultant after the voice prompt.

Can ANYONE from Vodacom just phone me back and help sorting out the query!