1 reviews | Active since Dec 2010
Payment options changed without informing me
<p>I have just phoned Vodacom to update my credit card details for payment. It seems that Vodacom has decided not to accept credit card payments anymore. They are claiming that this is unsafe - a very uninformed claim to make, give that there are 2-step authentication methods to provide safe credit card payments. Moreover, Vodacom did not have the courtesy to inform me of this change in policy. I've been paying my Vodacom bills by credit card for years (8 year as far as I recall).</p> <p> </p> <p>I have been a Vodacom customer for a long time, in no small part because of good customer service, and good IT services. Sadly I've seen this change over the last year. Unless something changes at Vodacom, I'll be going somewhere when my three contracts expire. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Eltino from Vodacom phoned me back and sorted out my problem. Turns out the people I spoke to at the call centre was slightly confused. Thanks to Eltino my confidence in Vodacom is restored!
Eltino from Vodacom phoned me back and sorted out my problem. Turns out the people I spoke to at the call centre was slightly confused. Thanks to Eltino my confidence in Vodacom is restored!
