Payment on app not allocated after 14days!! and counting! POP sent several times!

On the 21 February 2022 I made a payment of R6500 on my Vodacom Account. I made the payment through the Vodacom app using my Credit Card. Since then the payment has not been allocated to my account. The money has left my bank account. I have sent several emails with proof of payment to *********** and mailto:*********** and ***********. I have also phoned the customer care number and subscriber collections contact centre many times and have been promised that my proof of payment will be escalated. One of the cellphones on my account is my business phone and I am worried that my phone gets cut because of Vodacom's *********** accounts department. Surely paying through the app should be the easiest and most streamlined process. I am at my wits end as I keep getting promises and nothing is being done. On Wednesday last week I was told that my proof of payment only reached the accounts department on the 25th of February and it would take 3-5 working days to be allocated. I was promised that by Friday the 4th of March 2022 (the latest) it would be done. It is still not done!!! I have tried phoning Vodacom 3 times today and I keep getting cut off even after reaching a consultant. They do not bother to phone you back. The app is a joke, the staff make promises they cant keep and I am no where closer to getting a resolution! What is going on Vodacom, I have never received such poor service from you guys in over 15 years that I have been a client.