Payment not reflecting on the App

I made payment via the Vodacom app on 19/02/2022. Till date the Vodacom app still says I am owing money. I have called the call Centre every time to enquire about this and at this point I am very frustrated because all I am getting is I need to email the proof of payment, which I have done but nothing has been fixed. I have made payment on the Vodacom app before and it has never taken this long to reflect, it took just 1 day.

How many times do I need to call in? How many times must I send through my proof of payment? For a company like Vodacom this is ridiculous! Then we need to rate the service received, how do you even rate the service when it's so ridiculous.