NX
Ntandoyenkosi X
1 reviews | Active since Oct 2020
28 Aug 2021, 10:16
Payment not reflecting on my profile
Good day,
On the 25th of August 2021 I visited Vodacom Westgate Mall to make my monthly payment, normally I pay R949 but to my greatest surprise I paid R1032. I sent an email to Vodacom a lady called me saying my payment doesn’t reflect I must go back to the store this morning I went the consultant who was assisting me said the payment is reflecting but not under my profile it seems like my number was given to someone else. So I don’t understand how my number was given to someone else cause it is my WhatsApp although I misplaced the Sim & I don’t use it…. Please see attached proof of payment since I lost the slip… I sent 2 emails no one called me the other email didn’t go through ***
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Vodacom's replyOfficial
28 Aug 2021, 10:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2021, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team