Payment not reflecting from app payment.

Paid my bill on their app but the transaction doesn't reflect. I phoned into accounts to get this sorted so they dont deduct money from my account or show I am in arrears but all they say is they aware there is a problem, with no idea or timeline as to when it will be resolved.

Speaking to the accounts people isn't very friendly either. Very unprofessional situation to say the least. Playing with peoples time (to sit in a call queue waiting to be help) and literally their money.