Payment not credited from a year ago.

Item: Vodacom
Rating: 2
Author: Tanith D

I have had an ongoing query since September 2024. Monies were paid over via the app to settle a monthly instalment and were never credited. I have spoken to consultants and exchanged emails with solid proof of payment. It still hasn't been resolved. It may not be a lot of money to some people but it was a lot to me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

12 Sept 2025, 12:25

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply12 Sept 2025, 12:25

Official