LP
Leann P
1 reviews | Active since Jan 2019
07 Nov 2022, 00:03
PAYMENT NOT ALLOCATED/REFLECTING ON APP- HORRIBLE SERVICE
Just an update on my previous review. Still no feedback from Vodacom despite numerous calls and emails. I called on the 2 November 2022 at 12:09, an agent said they never received any email from me, yet I have proof it was sent. Then I get passed on to another person, seemed like a contractor who again promised on email to allocate my payment. Still nothing Mind you, the bank has confirmed the deduction on my bank account. This payment was made on the 26th October 2022 via the Vodacom App. I am really tired of the pathetic service from Vodacom and will not be using them in the future
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2022, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2022, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Leann P's updateReviewer Update
07 Nov 2022, 08:22Maybe Vodacom should actually solve the problem instead of sending a generated message. Again terrible service
LP
Leann P's update07 Nov 2022, 08:22
Reviewer Update
Maybe Vodacom should actually solve the problem instead of sending a generated message. Again terrible service