PAYMENT NOT ALLOCATED

<p>VODACOM, self proclaimed best service provider has dismally failed in this statement. To all VODACOM subscribers, check your statements and payment reconciliations. I made a ELECTRONIC payment to VODACOM in April 2017, like I do each and every month. My payment clearly shows on my bank statement but not on theirs? Strange. I also have the proof of payment to back up my statement. No problem right? Think again. It took VODACOM 2 & 1/2 months to track my payment. In this time VODACOM employees was seeking my payment on their side,( which by the way was placed in the VODACOM suspense account as unallocated ) my line was suspended, my incoming caller ID - CLIP was blocked, I received numerous and on going sms messages from VODACOM stating my account was in arrears. And not to mention the pre recorded telephone calls that was received stating the same - your account is in arrears. I called the collections department in order to sort out THEIR mess. Biggest mistake. The help from this department is non existing. Very poor and weak to say the least. Phillip Mashubuka from Subscriber Collections actually made me believe that he is doing me a favor by sorting out this mess. Wake up Phillip, I am the purpose of your job, not the interruption of it. As a paying VODACOM customer I demanded to speak to his superior, only to be told that he is the highest I could go. After Phillip informed me that there are hundred of payments and allocations on a daily basis done by VODACOM it could be that mine was in their suspense account. Here is a hint Phillip, my payment reference carries my account number as a reference on your side. GO AND LOOK FOR IT ON YOUR BANK STATEMENT!!! What a joke. Needless to say, hundreds of telephone calls and emails later I decided to contact the customer liaison manager. So funny, my payment has been tracked and traced, my line unblocked and CLIP restored. NOT by the gentlemen in the collections department but actually by the customer liaison manager. Thank you Yvonne Kariuki. Still could not believe that it took you 1 day to sort out this mess in comparison with 2 & 1/2 months of that of the collections department. So to all the VODACOM subscribers who has had the similar situation happen to them, stand up and make others aware. And to the VODACOM subscribers who might face this problem in the future ( and I hope that you do not have to ) here is some advice. Don't even waist your time calling the collections department, there is only one manager running that show and you will not get any help nor call backs, rather contact the customer liaison manager. It seems that the liaison department carries more knowledge and know how as the collections department. Ai shame.</p> <p> </p>