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Olivia W

1 reviews | Active since Apr 2018

13 Jun 2022, 08:41

PAYMENT MADE NOT ALLOCATED

I pay my Vodacom account every month in the same way, via EFT on the Vodacom or Vodapay app.

On 31 May I did the same BUT for some reason you people have still not allocated the payment and now you sending me threatening messages to cut my line.

I have called and emailed about this and nobody is doing anything about it or getting back to me to resolve this and allocate the payment. The money is out of my account, I have a successful payment proof as well BUT still my issue is not resolved.

You are quick to send me these messages but not quick to resolve my issue that I have been contacting you about since the beginning of the month.

Allocate my payment now!!!!! And stop threatening me to cut my line, which you have no right to do since I have told you I have paid with proof!!!!!

0
Replies (7)
Vodacom
Vodacom's reply13 Jun 2022, 09:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

OW
Olivia W's update13 Jun 2022, 15:27
Reviewer Update
And nobody has contacted me....

I have all my documents together with my lawyer and you will get slapped with a lawsuit if you try and cut my lines...

I want this sorted out now!!! Still no follow up call from last weeks calls I made, no replies to several emails sent.
OW
Olivia W's update14 Jun 2022, 10:51
Reviewer Update
And still no contact from Vodacom to resolve this matter. Do you now expect me to phone you to sort it out???
OW
Olivia W's update15 Jun 2022, 09:29
Reviewer Update
You guys really are pathetic!!!! I call 5 times again today to speak to you people coz you still have not contacted me but you cut my call in the beginning everytime. Sort your **** phones out and fix your mistake on my account and have the decency to actually contact the client when you say you will!!!
Vodacom
Vodacom's reply15 Jun 2022, 12:55
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Kindly note our records indicate that you have been contacted this morning by our Social Media Team and busy assisting with your query. We have requested the team to prioritize the matter and revert back to you with feedback.  Regards  Consumer Website Team 

Best regards,

OW
Olivia W's update20 Jun 2022, 08:33
Reviewer Update
My query is not resolved and definitely has not been prioritized as I am still being harassed for a payment I made but that you guys are taking since 31/05 to allocate????
OW
Olivia W's update23 Jun 2022, 12:28
Reviewer Update
A week later and no resolution or updated telephonic feedback received!!!!!