Payment Made

<p>So for the past few months I've been going through a financial dip. The second month that I could not pay my account I asked one of the Vodacom agents to suspend my account until I could pay my bill. The person did not do what I asked and my account was continuously billed for 4 months straight. Bear in mind my services were suspended. I could not make calls. Did not get any data. Yet I was still fully billed on my account. They handed over my account to their legal department and by this month I managed to pay the amount of almost R6000 after I asked the agent to stop billing my account the second month already. When I called Vodacom to activate my services again they told my they will now resume billing on my account. Which I don't understand why my billing wasn't suspended in the first place now that they gonna resume billing. So what did I pay for if my account was now only gonna resume billing. Then upon activation of my services. I did not get the remaining 4 months worth of services that I paid for. I only got this months R200 spending. Where is my other R800 that I had to pay for in full? Why are networks just allowed to do whatever they want. And when you ask why they don't give you Straight answers. It's been a week since I've paid my account my and my account is still with the legal department my account has not been updated and Iam still not able to fully use all my services which I've paid for. </p>