1 reviews | Active since Dec 2016

09 Dec 2016, 09:04

Payment: Given wrong banking details

<p>Dear Vodacom</p> <p>I have tried and hoped that this matter has been sorted out.Dut after 100s of caals hours spend ...this is still not sorted out?????</p> <p><br />Ref: S3-G6m29-9psga</p> <p>I did a payment of R2000 into Vodacoms account wile i was speaking to your consultant on the 2 of September 2016 at 15h41.</p> <p>The proof of payment is attached i have mailed it faxed it and spoken numerous times over the phone with consultants.I have faxed throup proofs Fax: 2016-09-12 and 2016-09-21</p> <p>This money's has not been recognized by vodacom and i have received no confirmation that the call was traced and the matter being resolved.</p> <p>Hopefully someone sees this ...because i give up after speaking to 2 supervisiors and all the consultats....i dont know what to do....?</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,